Privacy Policy

This Privacy Policy explains how Blackthorn Learning LLC ("Blackthorn Learning," "we," "us," or "our") collects, uses, and shares information when you use our websites, products, and services (collectively, the "Service").

Information We Collect

• Account and contact information: If you create an account, contact us, or purchase a subscription, we collect details such as your name, email address, and billing contact information.
• Student and classroom information: When a School uses the Service, we may receive student profile information, class rosters, and learning activity data provided by the School or by students at the School's direction.
• Student profiles for families: Parents and guardians may create child profiles. We recommend using a pseudonym and avoiding real names in usernames and avatars.
• Communications: We collect information you provide in emails, support requests, and feedback.
• Payments: Payment details are processed by our payment processors. We receive confirmation and transaction details but do not store full payment card numbers.
• Usage data: Our servers may log basic technical data such as IP address, browser type, device information, referring pages, and timestamps to operate and secure the Service.
• Cookies and tracking: We do not currently use cookies, analytics, or tracking technologies on the Site. If this changes, we will update this policy and, where required, provide choices or consent.

How We Use Information

• To provide, maintain, and improve the Service, including learning content, reports, and performance insights.
• To create and manage accounts, process payments, and provide customer support.
• To communicate about updates, security notices, and service-related messages.
• To protect the safety, security, and integrity of the Service and comply with legal obligations.

School Accounts and Student Data

When a School uses the Service, the School controls student data. We act as a service provider to the School and process student data only to provide the Service and as instructed by the School. We treat student data as confidential, do not sell it, and do not use it for targeted advertising. We comply with applicable laws such as FERPA and COPPA when providing the Service to Schools. Parents or guardians who want to access or delete student data should contact their School.

Children's Privacy

The Service is not directed to children under 13. A child under 13 may use the Service only with verifiable parental consent or under a School's authorization, as permitted by law. If you believe a child has provided personal information to us without appropriate consent, please contact us.

How We Share Information

• Service providers: We share information with vendors that help us operate the Service, such as hosting and payment processors, under confidentiality obligations.
• Schools: If a School uses the Service, we share student data with authorized School personnel.
• Legal and safety: We may disclose information to comply with legal obligations, respond to lawful requests, or protect the rights and safety of users and the Service.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
• De-identified data: We may use or share aggregated or de-identified data for analytics, research, or to improve the Service.

Data Retention

We retain information for as long as necessary to provide the Service and for legitimate business or legal purposes. Student data is retained according to School instructions and applicable law. We may retain de-identified data.

Security

We implement reasonable safeguards to protect information, but no method of transmission or storage is completely secure.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, or delete certain personal information, or to opt out of targeted advertising or the sale of personal information. We do not sell personal information or use it for targeted advertising. You can submit requests by emailing privacy@blackthornlearning.com. We may verify your request and, if we deny it, you may appeal by replying to our response.

Accessibility Statement

We want our Service to be accessible to everyone. We aim to conform to WCAG 2.1 AA guidelines and continuously improve accessibility. If you experience any difficulty accessing content, please email hello@blackthornlearning.com and we will work with you to provide the information in an accessible format.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date above.

Contact

If you have questions about this Privacy Policy, contact us at privacy@blackthornlearning.com. For compliance or student data requests, email compliance@blackthornlearning.com. For general inquiries, email hello@blackthornlearning.com or write to: